Question 1

Can I order a sample cement tile before making a decision to buy?

Accepted Answer

Yes. We offer sample tiles so you can experience the colour, finish, texture, and craftsmanship before placing your order. A set of 4 samples is available for ₹499/-.

Question 2

Minimum Order Quantity?

Accepted Answer

No. We have no minimum order quantity (MOQ), allowing you to order as per your project requirements.

Question 3

How do I calculate how many tiles I need?

Accepted Answer

Measure the length and width of your area in meters and multiply them to get the square meterage. We always recommend adding 10% for cuts, wastage, and spares.

Question 4

Can I mix and match patterns in one order?

Accepted Answer

Absolutely. You can mix patterns and solid colors as long as the total order meets our minimum quantity requirements.

Question 5

Do you offer trade discounts?

Accepted Answer

Yes, we offer competitive trade pricing for architects, interior designers, and contractors. Please apply for a trade account through our Contact page.

Question 6

How long is a quote valid for?

Accepted Answer

Our quotes are valid for 30 days from the date of issue, after which they may be subject to review based on current material costs.

Question 7

What is the lead time to deliver cement tiles?

Accepted Answer

Our standard lead time is 3–5 weeks, as every tile is handcrafted and made to order with care to meet your specific project requirements. Complex bespoke designs may require an additional week.

Question 8

Do you keep any tiles in stock?

Accepted Answer

We keep a small curated selection of our most popular designs in stock for immediate dispatch. Please contact us to check current inventory levels.

Question 9

Why does production take 6–8 weeks?

Accepted Answer

Our tiles are handcrafted and hand-pressed, followed by a strict 2-week water-curing process for strength and durability. The process also includes finishing, packaging, and approximately 1 week for transit preparation.

Question 10

Can I expedite my order?

Accepted Answer

While we cannot rush the curing process, we can sometimes prioritize pressing for urgent projects. Please contact us to discuss your timeline.

Question 11

Will I receive updates during production?

Accepted Answer

Yes, we provide updates when your order enters production and again when it has finished curing and is preparing for dispatch.

Question 12

Are there color variations between batches?

Accepted Answer

Yes. Because our pigments are mixed by hand and the tiles are cured naturally, slight tonal variations are inherent to the process and are considered a mark of authenticity.

Question 13

Where do you ship to?

Accepted Answer

We ship globally. Delivery costs and timeframes vary significantly depending on the destination.

Question 14

How are the tiles packaged?

Accepted Answer

Tiles are carefully packed face-to-face in custom boxes with protective inserts, then shrink-wrapped onto wooden pallets to ensure safe transit.

Question 15

What if tiles arrive broken?

Accepted Answer

We pack rigorously to minimize breakage. However, we recommend ordering 10% extra to account for cuts and any transit damage. If breakage exceeds 5%, please contact us within 48 hours of delivery with photos.

Question 16

Do I need a forklift to unload?

Accepted Answer

Our standard delivery includes a tail-lift service, meaning the driver will lower the pallet to the ground. However, they will only deliver kerbside.

Question 17

Can I arrange my own shipping?

Accepted Answer

Yes, you can arrange ex-works collection from our workshop in Jaipur. Please coordinate with our logistics team prior to booking your freight forwarder.

Question 18

Are customs duties included?

Accepted Answer

For international shipments outside of standard zones, customs duties and local taxes are the responsibility of the buyer unless explicitly stated in your quote.

Question 19

How do I install and maintain cement tiles?

Accepted Answer

Cement tiles must be sealed after installation to protect against stains. We provide comprehensive installation guidelines with every order. Regular maintenance involves sweeping and mopping with a pH-neutral cleaner.

Question 20

Can cement tiles be used outdoors?

Accepted Answer

Yes, cement tiles can be used outdoors in climates that do not experience hard freezes. They must be sealed properly and may develop a natural patina over time when exposed to UV light.

Question 21

Are they suitable for wet areas like showers?

Accepted Answer

Yes, when correctly installed and thoroughly sealed with a high-quality penetrating sealer, they are excellent for bathrooms and shower enclosures.

Question 22

Do you recommend a specific sealer?

Accepted Answer

We recommend using a high-quality penetrating sealer designed specifically for porous stone or concrete. We can supply recommended sealers with your order.

Question 23

Can they be used with underfloor heating?

Accepted Answer

Yes, cement tiles have excellent thermal mass and work beautifully with underfloor heating systems. A decoupling membrane should be used during installation.

Question 24

How often do they need to be resealed?

Accepted Answer

This depends on traffic and usage. Generally, we recommend resealing every 2-3 years for residential floors, and more frequently for commercial spaces or wet areas.

Question 25

Do you customize the design or colors of cement tiles?

Accepted Answer

Yes, we specialize in bespoke work. You can customize the colors of our existing patterns using our 64-color palette, or we can create entirely new moulds based on your designs.

Question 26

How much does a custom mould cost?

Accepted Answer

Custom mould costs typically range from $150 to $300 depending on the complexity of the design. This is a one-off fee.

Question 27

Can you match a specific Pantone color?

Accepted Answer

We can match most colors closely, but because we use natural mineral pigments and cement, exact Pantone matching is not possible. The final color will always have the characteristic matte, slightly mottled finish of a cement tile.

Question 28

Do you provide strike-offs (prototypes) for custom designs?

Accepted Answer

Yes, once a mould is created, we produce 2-3 physical prototypes for your approval before proceeding with the full production run.

Question 29

What is the process for creating a new pattern?

Accepted Answer

You provide a sketch or CAD file. We review it for technical feasibility (lines must be at least 3mm thick), draft a technical drawing, manufacture the brass mould, and then produce prototypes.

Question 30

Who owns the custom mould after production?

Accepted Answer

Custom moulds remain the property of Lioness Tile and are stored safely in our workshop for your future orders. We will not use your custom mould for other clients without your permission.

Frequently Asked Questions

Topics

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Ordering & Samples

Production & Lead Times

Shipping & Delivery

Care & Installation

Bespoke & Custom Work

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