Shipping & Returns

Overview

Cement tiles are heavy and shipping them can be an expensive affair so careful planning, vendor selection, route planning, weight calculation, and packaging strategy is required. The Lioness Tile logistics team worked extensively to address each of the above areas and shortlisted “best in class” logistics and shipping companies to offer an “Amazon” style online buying experience when ordering on our website.

Insights

On receiving your order, Lioness Logistics team will contact you within 24 hours with your shipping timelines. Typically, if the tile you ordered is in stock and ready to ship, we'll ship it from our warehouse within 5 Working Days. 10 business days is the maximum processing time for our warehouse to place the order on a truck to ship out.

Once the order is on a truck, transit time ranges from 1–5 business days to transport from our Jaipur, Rajasthan warehouse to various locations across the country. For domestic shipping (within India only) you can expect to receive in-stock items within 1–3 weeks of the order being placed. For International Shipping (USA or Canada) you can expect to receive in-stock items within 10–12 weeks of the order being placed.

Tiles which are made to order typically have 10–12 weeks of production time. We are not able to expedite the production time as each tile is produced by hand one at a time and then requires time to fully cure so they do not break while in transit.

International Shipping

Only to USA and Canada & against minimum order quantity of 150 Sq. Ft.

We have an exceptional track record of delivering cement tiles internationally. Our recommended shipping term is Delivered and Duty Paid (DDP). We partner with UPS Shipping Container Services for the North America continent. Within 48 hours of receiving your order we shall advise you with the shipping cost.

Prior to dispatching your tiles, we shall ask you to provide the following details:

• Complete address with postal codes
• Expected Delivery Timelines
• Preferred Time of Delivery
• Contact Person Name and Phone Number

Domestic Shipping

India Only

We ship directly to our customers from our factory at Bagru, Jaipur Rajasthan. Once you have selected your tiles and are ready to order on our website, at the check-out page you'll be shown an indicative shipping cost. However, please note the final shipping cost is subject to change based on the actual weight of the shipment and prevalent market rates.

We shall inform you about the final shipment cost as soon as possible but at least two weeks prior to dispatching of your tiles. Our logistics partner generally takes 5–10 days to deliver your handcrafted cement tiles.

Delivery of your Order

To deliver your beautiful tiles, an appointment will be required. Once shipped from our creative farm and arrived at the nearest service center, our freight company will call to schedule a delivery appointment. You must be ready to receive your tile shipment at any time within the lead time associated with your order.

Please note that if they are unable to contact you within 48 hours, storage fees will begin to accrue and tiles will not re-ship until all fees and shipping costs have been invoiced and paid by the customer.

All deliveries are curbside only. That means, someone must be present to move the tile into your home or business, inspect the product (qty./material) and sign the order. If you need special assistance, please notify the freight company which may incur extra fees at your responsibility.

Tile orders will be delivered in several boxes. Every box should be opened and inspected thoroughly within 48 hours of delivery. Please make a claim within 48 hours of delivery to orders@lionesstile.com if any of the following conditions are identified during inspection:

• Product shortage
• Incorrect product sent
• Damaged exterior of boxes
• Damaged products

Lioness ships orders through a third party shipping company and cannot change the policies held by said company. Failure to schedule a delivery appointment with our shipping company within 72 hours of your order can result in storage fees and/or return shipment and re-delivery costs, for which you'll be responsible to pay.

Planning Ahead for Damage

It is expected that 2%–3% of your tile arrives damaged (chipped or scratched), since our tiles are primarily handmade, hand picked and hand packed, exposing the product to breakage. Therefore, slight surface issues are standard. The best practice is to order at least 10% more than your project requirements to cover these issues, as well as other breakage during installation.

Please inspect your delivery for any signs of exterior visible damage. If the order is received and is not neatly shrink wrapped with a cone on top, please notate potential damage on the delivery receipt and contact us within 48 hours.

Although extensive damage due to shipping is rare, it does happen occasionally. If you find visible exterior damage, add notes to the bill of lading immediately, receive your shipment as is, and contact us within 48 hours to make your damage claim.

Return & Cancellation