Privacy Policy

1. Overview & Scope

Lioness Tile (“we”, “us”, or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy describes how we collect, use, and handle information when you visit our website (lionesstile.com), browse our handcrafted cement tile collections, use our interactive Visualizer, or communicate with our studio.

Our website functions primarily as an architectural design catalogue and consultation platform. We do not sell products through an automated online checkout or process payments directly on this website; all quotations, custom commissions, and logistics orders are managed directly with our team.

2. Information You Provide to Us

We collect personal information that you voluntarily provide when interacting with our services:

• Contact & Project Enquiries: When you submit a project enquiry or request information through our contact form, we collect your full name, email address, phone number, enquiry type, and any optional information you choose to provide such as your company or design studio name, project notes, and architectural file attachments (e.g. PDF spec sheets, CAD files, or moodboard images).
• Quick Callback Requests: When you request a callback through our quick assistance dialog, we collect your phone number, country dialing code, and the browsing page context to enable our design specialists to assist you with relevant guidance.
• Sample Requests: When you express interest in tile samples, you are connected through our enquiry flow to coordinate sample availability, project specifications, and fulfillment details with our studio team.

3. How We Use Your Information

We use the information we collect solely for legitimate business and operational purposes, including:

• Responding to your enquiries, questions, and callback requests.
• Providing design consultations, material guidance, and price quotations for bespoke architectural projects.
• Processing and reviewing user-submitted project drawings, moodboards, and specification files.
• Operating, securing, and preventing automated abuse or spam on our website forms.
• Measuring aggregated website usage and performance where you have granted analytics consent.

We do not sell, rent, or trade your personal information to third parties for commercial marketing or promotional advertising.

4. Storage & Service Providers

To operate our website reliably and securely, we utilize established cloud infrastructure and service providers:

• Database & Media Storage: User inquiries and attached design files are stored in secured database and object storage infrastructure managed via Supabase.
• Transactional Notifications: Automated email notifications alerting our studio team of new enquiries are routed through Resend.
• Website & Behavioral Analytics: When permitted by your analytics choice, website usage metrics and interaction patterns may be processed via Google Analytics and Microsoft Clarity.

5. Visualizer & Local Browser Storage

When you use our interactive Tile Visualizer to customize patterns, color palettes, and grout thicknesses, or when you save favorite tile collections, these preferences are stored locally in your browser's storage (localStorage and sessionStorage).

This functional browser storage is used exclusively to preserve your active design state and allow you to generate custom PDF specification sheets. It operates client-side on your device and is not linked to your personal identity unless you voluntarily choose to submit your design as part of an enquiry.

6. Analytics & Privacy Choices

We maintain a strict separation between communication data, functional storage, and optional analytics measurement:

• Enquiries & Service Requests (Independent): Information intentionally submitted through our contact form, sample requests, or quick callback requests is processed solely to respond to your specific enquiry and is never gated or controlled by your analytics preference.
• Essential Functional Storage: Local browser storage required for core site features (such as the Tile Visualizer and security tokens) operates independently and does not track you across external websites.
• Optional Analytics (Google Analytics & Microsoft Clarity): We use Google Analytics and Microsoft Clarity to understand aggregated website traffic, popular collections, and navigation patterns to improve user experience. These tools are loaded only if you explicitly click “Allow Analytics”. If you select “Decline Analytics”, neither Google Analytics nor Microsoft Clarity scripts are loaded.

You can revisit or update your analytics choice at any time by clicking “Cookie Settings” in our website footer.

7. Data Retention

We retain personal information submitted through enquiries only for as long as reasonably necessary to fulfill your consultation, manage project collaborations, maintain ongoing business relationships, or satisfy applicable legal, accounting, and security obligations. When information is no longer needed, it is deleted or anonymized in accordance with our operational practices.

8. Your Rights & Contacting Us

You have the right to request access to, correction of, or deletion of the personal information you have submitted to us. If you would like to review, update, or remove your enquiry details, or if you have any questions regarding our privacy practices, please contact us:

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or regulatory requirements. Any updates will be published on this page with the revised date below.

Last updated: October 2026